KLM Launches 24Hr Social Media Customer Service With Live Replies Via YouTube, Twitter | The Realtime Report
The Future of Customer Care with KLM: Social Media Minute - YouTube
KLM's Community & Social Network Strategy | ViralBlog
AirlineTrends on Twitter: "KLM took 'social customer service' to a new level with last week's #HappyToHelp week campaign http://t.co/QLY5n6Y6i7 http://t.co/G0QlkBclwC" / Twitter
KLM Eases Travelers' Nightmares With #HappyToHelp Twitter Campaign
KLM Touts its Customer Service with a Tech-Fueled Pop-up
Dutch airline KLM picks UK agencies for Blue January campaign | PR Week
How KLM Airlines Marketing Uses Social Media for Winning Campaigns
KLM does it again! How the airline are maintaining their lead at the front of the race for corporate social media excellence | Reuters Events | Marketing
To Bolster KLM's Identity, a 'Charmingly Clueless Approach' to Humor - The New York Times
KLM's Social Marketing is Flying | The Social Media Monthly
Digital marketing case study - Social media case study in China: KLM takes Miffy on world tour - Digital Training Academy
KLM expands social media strategy with launch of Facebook Messenger service - WIT
KLM Airlines - We are an Airline campaign | Awareness Campaign by DDB
Campaign of the Week: KLM, We Are An Airline | Contagious
KLM Social
klm | Campaign Asia
Interview with Karlijn Vogel, Manager Social Media at KLM, the Dutch airline that leads in social media — Allplane
KLM Launches New Sustainability Branding Campaign - Travel Professional NEWS®
Campaign of the Week: KLM, We Are An Airline | Contagious
How Social Media Monitoring positively Impacts the Airlines Industry
How KLM uses social media as “R&D lab” for customer-centric innovation
KLM's social media team: The best in aviation? - Airline Ratings
What Has KLM Learned From 5 Years of Social Media Service? - KLM Blog
KLM Royal Dutch Airlines Proves a Winning Social Media Strategy Is All About Customer Service – Fodors Travel Guide
KLM turns social insights into profits with social listening - Outside Insight
KLM's social media team can now respond to thousands of user posts every day. - Salesforce
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